Be very wary - Revenue Operations Relay Payments Employee Review

1.0
22 Sept 2022
Recommend
CEO approval
Business outlook

Pros

401K and vision, dental, life insurance.

Cons

The kool-aid presented at orientation paints a great picture, but it stops there. It’s telling how they claim to be fast paced environment yet processes and projects take months in execution if not completely abandoned or ignored. If they mean fast paced in the sense of being disorganized, understaffed, stressed out and unappreciative, then yes, it is fast paced. Your humanity and imagination will be diminished with leaderships expectations of spinning wool into gold with the little resources and training provided. Gatekeeping and favoritism cultures thrive here. "We are all owners" is one of the perks. It’s interesting how you are constantly reminded that you are an owner of the company and then get unrealistic metrics put upon you causing everyone to scramble to fix the poor money-hemorrhaging decisions made by leadership to save face with "the Board". Any sense of autonomy is nonexistent in these micromanaged sweatshop conditions because “the Board” has their foot on leaderships neck and leadership has no problem throwing you (the owners) off the ship. No real growth opportunities. Any growth seen was lateral moves. Don't count on advancing here. Pay is below market value. "We're in it together" until you are seen as disposable.

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Relay Payments Response
2y
We’d say we hear your feedback, but not sure if you’d believe us. :) Nevertheless, we appreciate you sharing your perspective. The truth is that we promoted 20 team members last year alone, so it stands to reason that there are a lot of team members who thrive when given the opportunity to own the work (this is much more than a “perk” - it’s part of the fabric of our DNA at Relay). We certainly wish you the best of luck.

Explore other reviews about Relay Payments

5.0
26 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Everyone is very friendly, the company prioritizes work-life balance and senior leadership is very approachable.

Cons

I don't have any yet :)

2.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

There is nothing worth mentioning

Cons

- Relay Payments is one of the most unhealthy and chaotic environments I have ever worked in - Turnover is extreme, with employees constantly coming and going in a short time - New hires disappear withing weeks as if they were never there - The "owner" title feels misleading, as it mostly translates to higher pressure, higher targets, and more responsibility with little return - Plans constantly change without warning - Compensations shifts unpredictably, making it difficult to trust what is promised -Deals fall apart for unclear reasons with little to no explanation - Clear answers and transparency are rarely provided - There is no real stability or path for growth, only constant scrambling to keep up with nonstop change

3
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