26 Jul 2023
Remitly Response
2yThank you for taking the time to share your thoughts on your experience at Remitly. We truly appreciate your feedback and are glad to hear that you’ve had positive interactions with our teams and management, as well as finding the job itself engaging.
We understand that every role evolves over time, and we’re sorry to hear that you’ve experienced a shift in the nature of your job responsibilities. We value your feedback regarding the increasing focus on customer support activities over the phone and chat. Please know that your concerns are important to us, and we are committed to continuously improve the work experience for all of our employees.
In the meantime, we encourage you to engage with your manager or HR representative to discuss your concerns in more detail. We want to ensure that your experience aligns with your expectations and career aspirations. Thank you again for your honest feedback. We value you as a member of our team and are dedicated to creating a positive work environment that allows both our employees and company to thrive.