Our new “CRO” has ruined the sales org. If you’re thinking of joining the Remote sales team, I highly advise you to look elsewhere.
The commission structure has changed without notice several times leaving many reps super frustrated and without pay for large opps they’ve closed. Several of my reps will probably leave soon, including various managers whose feedback is not taken into consideration. Our “CRO” doesn’t seem to care and thinks he can just replace people.
Not sure why our investors want to let a technical co-founder run the sales org. Both of our VPs can give recommendations and feedback to the “CRO”, but he doesn’t seem to care, and they don’t want to put their neck on the line.
Morale is the lowest I’ve ever seen since I joined. Quarterly sales quotas are increased significantly without a clear rationale, leading to extreme pressure on reps without proper recognition or compensation. The lack of transparency in target setting results in unrealistic expectations, negatively impacts performance reviews and salary adjustments. Some of my reps haven't received a raise since joining a few years ago.
Our “CRO”, Director of Global Sales Development, and many other “leaders” are extremely removed from the front lines and don’t take the time to see what my reps are actually struggling with, and what our SDR team is struggling with as well. How about spending a day or two on the front lines to see what is actually happening? Many of my reps tell me that their work is apologizing to clients all day, every day, when they are not the ones causing issues.
Competitors are out-innovating and outpacing us in almost every area possible. We will continue to fall behind the competition this year until we are in a distant 3rd or 4th.
To our CEO and investors, how long are you going to let this continue? Yes, you can always hire more sales managers and reps when people leave or are fired, but the ramp-up time and morale will suffer. Find a real "CRO" soon or get ready for a mass exodus over these next few months.
