Upper management are very detached from the front line , all they are concerned about is statistics.
Only received a one percent pay rise as I didn't accept their flexible working contract that was 5.5% the managers have received a £2000to£4000 payrise !disgusting when the people who are doing all the work only get 1%
They say they care about the employees but it is only lip service ,you are just a number.bad contract changes forcing longer hours full monitoring and tracking.
Three people left a few weeks ago due to these issues,they try to get you to sign a contract amendment without all the information.
I would not recommend this company to anybody.