Disinterested, greedy leadership - Customer Success Leadership Repario Employee Review

Communication blackouts, no interest in developing processes or basic systems, acquisition spree through 2023/2024 lead to everyone either being over worked or left on an island by themselves. Prior to layoffs, there was months long periods where other departments would be told not to interact with the people being laid off. This lead to massive frustration and wasted effort/time. Also meant that customer facing positions were left to flounder while getting no support from their own internal teams.