Customer Resource Specialist - Customer Resource Specialist Republic Services Employee Review

1.0
30 Sept 2016
Recommend
CEO approval
Business outlook

Pros

Upper management is around and friendly. Very approachable. Everything is new and In good condition, and they're trying to create a nice environment for the staff.

Cons

Republic Services is new to the call center game, and they don't know what they're doing. CRRs have very little access to information. They talk a lot about how they want to have great customer service but they don't give their people the tools to help the customers. There is no accountability or ownership for agents and very little feedback is given. Most of the staff is brand new so they can't answer customer issues either. The materials are out of date and he systems are not updated. Supervisor response to customer issues can take weeks.

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Republic Services Response
9y
Thanks for your feedback. We would like to hear more about your ideas on how we can improve our employee experiences. Please contact us or your local Human Resources Representative. We can be reached at recruiting@republicservices.com.

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Cons

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4.0
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Pros

We used to have to come in every morning and stay in the office for at least an hour, then go out into the field, come back at least an hour before 5pm and stay in the office. They changed it so we only have to come in in the morning and it's so much nicer.

Cons

I really didn't get along with the sales manager. On my first day, the manager who hired me announced he was leaving. About two weeks into my employment, the new sales manager wanted to make crazy changes to show his authority. It went downhill from there. He made major cutbacks and the things he kept where supposed to be thought of as gifts, such as bottled water.

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