Pros
Our director at the Indianapolis location call center is awesome. He is willing to listen to everyone and try to understand their concerns.
Cons
They are inconsistent, their communication is terrible, they don't stand by their word. The expectations they have on their employees and especially supervisors is ridiculous. They do not file their own leadership training. They do not treat each person equally. They tell you one thing but then do another, constantly changing their business plan and model. It is like building an airplane while flying it. Not one person does things the same way and no clear answers on which way is the correct way. They claim to have a good culture but in reality that's not true. You find out that everyone there is shady and talks badly about everyone behind their backs. You can't trust anyone, not even management.
