High wire act without a net - Sales Manager Republic Services Employee Review

Constant turnover; even at senior levels. Bullying from the very top of the company permeates down to the division level, setting a culture of what is called "accountability". Sales Managers become the equivalent of kindergarten teachers, enforcing silly rules to protect themselves at meetings to explain why sales aren't growing at the expected rate. Customer satisfaction is secondary to sales statistics such as FRF and ERF participation rates, which add as much as a third to the monthly service bill. Over the past four years, I have been asked three times to "turn on the fees" to customers that negotiated no fees on their contract. The strategy is to apply 20+% FRF and 10% ERF to these customers without warning and see who catches it. It is common to hit customers with 15-17% price increases every year on top of the fees (also without notification). If the customer balks and tries to "quit"; we are instructed to hold them to the letter of the contract or if no valid contract exists, implement a "save at all costs" strategy; a slash and burn tactic to ruin the profitability of the competitor. There is a wannabe tough guy attitude at the very top of the company. We see in the annual recording of the GM conference his idle threatening statements like "do it our way or go someplace else" management style. Many, many people choose the latter as it turns out. From a management perspective, HR is a joke. The tough guy attitude continues down through all levels of HR, who are entitled to be judge, jury and executioner on the many HR issues that occur in this bullying environment.