Pros
Insurance is average to just below average, especially for Ill. Average pay, phone lines ring fairly often- stay busy with many issues, complaints, increase, etc. Customer service located in US, which is a plus. Pay is average, it's a pay check. Some areas are better to work in than other.
Cons
Very poor leadership within Illinois and Indiana management; embarrassing to work with such unprofessional, and disrespectful people. Extremely poor management skills throughout Illinois and Indiana. If they promote, they “promote” people whom have been here for a long time and would NOT get hired else where, unfortunately. In most all cases, their inexperience and lack of knowledge in customer service, and inability to think outside of the box are just a few characteristics that these "qualified" people usually have. In other words, a very unstable working atmosphere exists in these areas. It’s extremely embarrassing working for a company who continuously raises rates, even under contracts. “Upper-management” has such poor communication skills that an open door policy consists of favoritism, hiding behind emails, and pushing out the good people who can benefit the company. Read all the reviews and listen to your gut, b/c the grass is NOT always greener on the other side, especially with this place!
