Day by day becoming worst - Technical Support Specialist Reputation Employee Review

3.0
10 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Companies headquartered in the U.S. may have a culture or policies that naturally prioritize their home country’s employees.

Cons

Less Job Security and not recognise your work

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Reputation Response
1y
Thank you for sharing your perspective with us. We’re truly sorry to hear that your experience has felt increasingly worse. As a global company, it’s important to us that all employees, regardless of location, feel valued and included. While our headquarters is in the US, we are actively working to ensure that our culture and policies reflect our global workforce's diverse needs. We also recognize the importance of job security and recognition, and are committed to reviewing our practices and fostering an environment where employees feel secure, supported, and appreciated for their contributions. We’d welcome the opportunity to hear more about your concerns and ideas for improvement. Please feel free to share additional feedback directly with your manager or HR. Thank you for your feedback and for being part of our team—we value your voice and contributions.

Explore other reviews about Reputation

5.0
7 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Great management, lots of resources to ensure success in your role.

Cons

It can be difficult for cross-department collaboration with everyone being in different time zones.

2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

*Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

Cons

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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