Lack of Growth and Concerning Leadership Practices - CSM Manager Reputation Employee Review

2.0
19 Mar 2025
Recommend
CEO approval
Business outlook

Pros

- Talented and hard working colleagues who are committed to their roles. - Exposure to Reputation Management industry & SaaS environment - Flexible PTO & flexible working schedules

Cons

- Growth opportunities are extremely limited, with leadership frequently hiring external candidates sourced through personal connections rather than considering internal candidates for advancement - Leadership changes in CS have contributed to an environment where employees feel under valued and under supported - Multiple leaders/ middle managers have raised concerns about gender equity and workplace culture, yet these issues remain unaddressed - SLT & HR have been made aware of these concerns by numerous leaders who have since left, but meaningful action has not been taken - Concerning budget cuts in CS have led to layoffs and stagnant wages, causing current employees to have increased workloads without additional compensation - Variable pay KPIs often change without notice making it difficult for employees to reach their goals and earn their full bonuses

avatar
Reputation Response
1y
We appreciate your feedback and your recognition of your talented former colleagues and Reputation's flexible working programs. We are disappointed to hear about your other experiences as they do not align with the standards we strive to uphold. We take your concerns about growth opportunities, workplace culture, leadership, and inclusivity very seriously. The company has recently rolled out an enhanced annual performance review process that fosters more productive conversations between leaders and employees about performance and growth opportunities. We've also identified two key projects for this year, which include delivering manager capability and leadership effectiveness training, as well as developing and implementing a career growth and development framework. Senior leaders and HR continue to listen to employee feedback and implement changes that acts on this feedback, however, change is a continuous process and can sometimes take time. Reputation is committed to fostering a respectful and inclusive work environment, and we encourage open and honest feedback to help us improve. We are disappointed that you feel your concerns were not addressed appropriately. Our leadership and HR teams continuously work to ensure that all employees feel heard and supported, and we remain committed to investigating and addressing any issues raised where needed. We appreciate your contributions during your time here and we wish you much success in your next opportunity. If you would like to discuss your concerns further, we encourage you to reach out to our HR team directly at peopleops@reputation.com.

Explore other reviews about Reputation

5.0
7 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Great management, lots of resources to ensure success in your role.

Cons

It can be difficult for cross-department collaboration with everyone being in different time zones.

2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

*Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

Cons

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

See reviews by: Helpful|Rating|Date|All