Account Manager - Raleigh - Account Manager Resolvit Employee Review

We are sorry to learn that Resolvit was not a long-term fit for you – unfortunately, it happens from time to time. We hope you find a better fit in your next endeavor. Here at Resolvit, we take our training process and program for new account managers very seriously. It is designed to build upon the sales skills that our employees have already developed over the course of their careers, giving them the additional tools, processes, and industry-specific information they need to be successful. We recently held another multi-day sales boot camp with new account managers from our Silicon Valley and Raleigh offices. The boot camp covered a variety of topics, including hunting and prospecting techniques, solution selling, best practices for using our CRM tool, and an overview of Resolvit’s capabilities and core competencies. Earlier this month we also sent two account managers to a training event in Pittsburgh where they learned how to negotiate more effectively. We will continue to identify new ways to invest in all of our employees -- especially those on our sales team. It is critical that we continue to send everyone to both in-house and outside training events that further enhance their skills. One of the aspects of Resolvit’s company culture that our employees have been the most pleased with over the years is our management’s open door policy. We have always encouraged our employees to reach out to any leader within the company when help or advice is needed, even if that leader is not your supervisor or manager. Each month, account managers have one-on-one meetings with their managers to review progress, ask questions, and share ideas for improvement. This real-time continuous feedback loop helps everyone communicate and work better together. It is unfortunate that you felt your relationship with your direct manager in Raleigh did not meet your needs. Within the last 30 days, however, two other members of the company’s senior leadership – including me – were in the Raleigh office to listen, learn, and share information and guidance to the whole team. The great news is our employees engaged actively and enthusiastically. -- Mark Scofield, Managing Member