3.0
30 Sept 2022
Former employee, more than 5 years
Recommend
CEO approval
Business outlook
Pros
The schedule is nice as it is pretty much bankers hours. The need for employees is steady and because medical bills won’t go away. It is a good position to get your foot in the door for something better in customer service or healthcare.
Cons
The CEO is not a fan of giving raises. There is a belief that anyone can do the job, so paying industry average for customer services representatives is not necessary. Most people have worked there for years yet some make less than entry level grocery store workers. Management is very inconsistent with policy issues. They tend to “play Jenga” rather than keep things organized.