2.0
7 Feb 2021
Former employee, less than 1 year
Centennial, CO
Recommend
CEO approval
Business outlook
Pros
They had a fantastic training program and truly embraced helping individuals getting to the next level of product knowledge. Ricoh wanted to get beyond the copier business and become a larger part of the digital transformation.
Cons
Working for a large organization of Ricoh's size communication breakdowns are going to exist. Having a compensation plan where Managed Services and Software reps had to rely on copier reps to succeed is a disaster waiting to happen. There was no incentive for cooperation and there was no edict from management to help sell MS and / or software therefore the copiers got replaced and clients never got to hear about the services and software Ricoh could provide.