Frustration from Beginning - Customer Service Representative Riverside Payments Employee Review

Hello, Thank you for your feedback. In reviewing our job advertisement, interview presentation, interview scripting, and training content, we ensure that every step of the way our candidates understand that this role is a 1099 independent contractor role that is commission based. We will look to add even more opportunities into our process to reinforce this throughout the process. I have also reviewed our training content regarding the item on "it is pretty common not to get any sales" and actually train our teams that we have a 50-60% successful close rate on deals, but yes, you are going to get "no" that other 40-50% of the time. Our close rate is one of the best in the industry and we have multiple reps that are earning a great income due to the diligent focus of our National Sales Managers. Again, I apologize if that was unclear in any way and will work with my team to ensure we continue to refine and enhance the content we present to our Representatives. Thank you again! Best, Michael Offutt VP, People & Performance