Absolutely horrible, - Sales Development Representative (SDR) RoadRunner Employee Review

1.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Nothing. Everything about this company's inside sales team is terrible. I would only recommend this role to a stay-at-home parent (which almost all of my cohert was) who is looking for extra income from home and is not affected financially if a job doesn't work out. Do not take this job if you are a young professional who is trying to become an Account Executive for a company through an SDR program.

Cons

This company has so many problems with inside sales that I don't even know how to fit them into one section. The whole role is determined by whether you pass the training portion which wasn’t told to my cohort until a week into the role, and the development side is completely absent. You are given only five discussion questions that don't help you qualify the customer, and you're expected to freestyle the call from there. Account Executives are difficult to work with and there are way too few of them. It takes them too long to close deals before your ramp period ends. Managers were unresponsive when it came to almost everything, but questioned why I wasn't getting any meetings, and had trouble with the cold call script beyond the five random questions. I asked one to do call blocks to learn more, but they would always ignore the requests. All aspects of this job are terrible, and my advice is that if you are offered the role and want a stable job, decline the offer.

Explore other reviews about RoadRunner

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work in a remote environment

Cons

Not too many cons. Good culture

4.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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