Pros
You do gain exposure to real 24/7 live-ops pressure; you’ll get faster at triage and at turning technical fixes into plain English, If you’re looking to build nerves of steel, this environment will provide it
Cons
Leadership was sloppy; under-engaged in skills development beyond the bare minimum; team treated like interns who should be “grateful”. No KPIs; no clear success criteria; priorities pinballed by the loudest voice. Change management was weak; projects launched without scoped requirements; dependencies ignored; postmortems rare; lessons untracked. Day-to-day felt like water buckets multiplying; no conductor Training was cookie-cutter; professional development was cookie-cutter; recognition was cookie-cutter. Culture felt stuck in the 1950s; rather than respect; the message was “fit the mold” first; belong later. Documentation varied by shift; surge staffing thin; burnout predictable; policy/process improvement proposals dismissed at the door; optics over operations Management: Reactive; vague goals; inconsistent accountability; poor follow-through on coaching; status theater over substance; inclusion and accommodations were handled to meet requirements; effort and thoughtfulness fell short