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      Root Inc.

      Engaged employer

      Root Inc. reviews

      Expect 20 hours unpaid work weekly - Complex Claims Specialist Root Inc. Employee Review

      1.0
      18 Dec 2025
      Complex claims specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      If you're lucky, you have a good manager that can protect you. Mostly it's a boy's club with a 996 mentality.

      Cons

      It was disastrously overloaded with no plan to make it better. They don't support their employees or protect you from abusive customers. They use unachievable KPIs and metrics to hold you down.

      avatar
      Root Inc. Response
      6mo
      Based on your review, we see you are a member of our Claims team—thank you for all you do for our customers. If you have concerns about completing tasks or your schedule, please connect with your manager or HRBP.

      Explore other reviews about Root Inc.

      5.0
      9 Apr 2026
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Has been the best employee I've had throughout my career, and by far the best insurance company. They are transparent, they care about employees, and if you do your job there are opportunities for growth all over the place.

      Cons

      Can't think of a negative thing to say so far

      avatar
      Root Inc. Response
      2mo
      We're delighted to hear how positive your experience has been at Root. Thanks for leaving a review.
      1.0
      22 Jun 2026
      Total loss claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully Work From Home. Unlimited PTO

      Cons

      Management was terrible. Awful communication. Favoritism.

      avatar
      Root Inc. Response
      1w
      We appreciate your contributions to Root during your time with us and we wish you the best.
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