Pros
Experience at Route2 overall was very challenging. There were a few positives at the time I worked there, however. Mainly that it attracted many kind, capable colleagues who worked hard. I appreciated the people I worked with and the commitment shown across the team, particularly during challenging times in the company. There were opportunities to build skills (like research, analysis, communication, etc). Remote work was consistently supported.
Cons
In my experience, the working environment became increasingly difficult due to management practices and structure. Expectations and priorities often shifted (sometimes with limited explanation), with feedback being reactive or contradictory. This made it difficult to understand what 'good' looked like and to work effectively. There were instances of day-to-day tasks being very closely monitored, which felt excessive and undermined autonomy. There were repeated delays to salary payments, ranging from days to weeks. This created significant financial pressure and stress for us employees. Despite these delays, we were generally expected to continue working and maintain delivery as normal. The company also struggled to consistently secure and retain clients, which only worsened the overall financial health of the company. There was no independent HR function or an independent process for raising workplace concerns. Issues therefore had to be raised directly with senior management. In my experience, this made it difficult to raise concerns constructively and safely, particularly where those concerns related to management behaviour or decision-making. This entire structure often lead to a lack of accountability and meaningful change. Given the above, this was not a sustainable working environment and I would strongly recommend avoiding this workplace.