Good from far but far from good. - Customer Service Representative Saatva Employee Review

3.0
26 Aug 2018
Recommend
CEO approval
Business outlook

Pros

Good for college students who don’t have major responsibilities and can pocket the money just for themselves.

Cons

Clear favoritism with certain employees. Highly unprofessional management that create a high school-like environment with a lot of gossiping going around the office. Upper management allows their chosen employees to work as many hours and days as they’d like, they can come and go as they please. While other employees are penalized for taking a day off due to an emergency. They promise many things when you are hired, they make it seem promising that there is room for growth and while they will throw more responsibility along your way, they will not give you a raise. It is not commissioned sales but if you do not make the numbers they want to see from you, they will tell you that your work is not valuable to them not enough to be given a raise. Even after they assign you to work on something that is not meant to make sales. Yes, they could be flexible with your hours but only if it fits their needs. Otherwise, they do let you go. Paid time off, nope! Paid holidays only if you are scheduled to work that day. Otherwise, nope!

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Saatva Response
4y
Thank you for sharing your viewpoints in this review. We agree that the employees are what make Saatva such a great company. While we offer competitive salaries, we recognize that a positive, supportive work environment is equally important. We are consistently investing in ways to incentivize and celebrate our teams, and build an uplifting company culture.

Explore other reviews about Saatva

5.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits after 90 days, lots of snacks, paid 45min lunch break and 2 15min breaks, beautiful showroom.

Cons

none I can think of

4.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

It’s growing fast! Has potential

Cons

Please only enter this company through a car role if you plan to stay in customer service forever.

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