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      Sagility

      Engaged employer

      Sagility reviews

      After a year - Customer Service Representative (CSR) Sagility Employee Review

      4.0
      22 Sept 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Working from home, equipment provided, some training modules, P3 Points, some flexibility with personal time off.

      Cons

      Pay, team lead, Not enough training on certain topics, lack of training modules to better show how a task is to be completed,

      avatar
      Sagility Response
      9mo
      Hi, thank you for taking the time to share your experience with us. We acknowledge and value your input. We make it a point to consider what's been shared with us. Please email us at LetUsTalk@sagilityhealth.com for any further comments or suggestions you wish to share

      Explore other reviews about Sagility

      5.0
      15 Jun 2026
      Member services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Job is remote and people are friendly

      Cons

      Pay could be better but job is fully remote

      avatar
      Sagility Response
      1w
      Hi, Thank you for leaving us such a wonderful input. We are elated that you loved your experience. We put the experience and satisfaction as our priority, and your words reaffirm the hard work we put in every day. Again, thank you once again for your kind words.
      4.0
      14 Apr 2026
      Patient service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I enjoy working for the company and appreciate the growth opportunities it offers. As long as you do your job well and stay consistent, there are good opportunities to advance fairly quickly. For my experience my trainer was great when I started.

      Cons

      It seems obvious that the camera is being used for monitoring and micromanaging. The system is already monitored during production, so I do not believe the camera is necessary. I also do not fully agree with the explanation that it is only for the client or because of sensitive information. In my opinion, it feels more like Sagility is using it to closely watch agents and make sure they are doing their jobs, even though QA already provides visibility into their work through screen monitoring.

      avatar
      Sagility Response
      2mo
      Hi, thank you for taking the time to share your experience with us. We acknowledge and value your input. We make it a point to consider what's been shared with us. Please email us at LetUsTalk@sagilityhealth.com for any further comments or suggestions you wish to share
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