Pull an Amy Winehouse and say "no, no, no" to working here - Anonymous employee Sagiss Employee Review

This place is a goldmine of learning opportunities. You've got some top-notch, experienced technicians leading the way. They offer educational resources to ensure your success. Plus, there's a fantastic culture of collaboration and support all around. They have one of the most robust training programs I have seen out of any company. They will not put you in front of clients unless you are 100% ready and they ease your service desk experience by tiering tickets based on difficulty and training you on each ticket type. Their documentation is also incredibly robust which helps with learning. You can tell they've put in years of work refining their operational procedures; there's a well-defined set of procedures for pretty much everything. Personally, I felt that my voice truly mattered, and our Operations Manager, Jeff Koettel, took action when needed. I can honestly say I don't have a single regret about my time here.

There were spurts where we were short staffed increasing workload significantly. The compensation and benefits were a bit lacking. While day-to-day operations decisions are collaborative, it does not seem like operations and management are the same page. It is a fairly metrics heavy environment which can be off-putting to some.

There will be chances to expand your technical knowledge and work on projects but at the sacrifice of work-life balance. You will have a chance to work with people who've been in the industry for a long time. Due to high turn over you'll be able to pick up tasks at a quick rate and there is plenty of work to do.

Loyalty is not rewarded. Benefits are not great or good, you're left with a steep co-pay. You'll be treated as a metric and not an individual. There is much talk about improvement, but nothing will come from it. They'll use this as a tool to keep you hoping for better. Pay is not competitive and is very much on the low end.