Corporate Higher-Ups Had No Idea What They Were Doing - Senior Department Manager Sam Ash Employee Review

Impossible metrics everywhere. Corporate would set targets they knew we could not hit, instead of looking at why things were working. This burned out way too many people there way too consistently. What systems were in place (Salesforce, etc.) were put in place poorly, with little thought put to how they should actually be use (again, Salesforce was used to make cold-calls to people like it was the 80s, and upper management hammered on call metrics that made no sense. We'd get yelled at by customers for this, who then wouldn't come back, and then yelled at by corporate for not making enough calls and phone sales, when nobody else in the business operates this way). Also, pay was low, commission structure was outright insulting in how badly it was set against us (you had to break base, which again, nobody else in the business did) and you only seemed to get promoted when a position opens up above you from someone retiring or quitting for better prospects elsewhere, and even then that wasn't a guarantee (problem characters were often promoted upstairs).