Toxic Work Culture - Anonymous employee Scale Space Employee Review

The ops team are nice and there are free lunches, but there isn’t much else to highlight positively.

The working environment has become increasingly challenging over the past few years, with morale noticeably declining over time. Communication from leadership is often inconsistent, and decisions can be made with very little transparency or consultation with the teams affected. Expectations frequently change with little notice, creating confusion and unnecessary pressure for staff. There appears to be limited clarity around progression and development opportunities, making long-term growth within the company difficult to see. Workload expectations can feel unrealistic at times relative to the level of support available, and employees are often expected to simply “get on with it” without meaningful guidance or resourcing. Management can at times feel disorganised and reactive rather than proactive, with issues repeatedly raised internally but not properly addressed. There is also a noticeable disconnect between leadership and day-to-day staff experiences, which has contributed to frustration across parts of the business. There is a wider feeling among some employees that commercial priorities are often placed ahead of employee wellbeing. In addition, communication from certain individuals can at times come across as passive-aggressive, dismissive, or unprofessional, which negatively affects the overall working environment.

The team are kind and very hard working despite lack of guidance from leadership.

If you want to be underpaid, undertrained, undervalued, and constantly anxious about your job security, this is the place for you. Recent changes to the CEO and team structure have created tension and uncertainty, with little to no guidance, interest, or understanding from senior leadership. The business model is dull, leadership establishes no clear mission or goals, and this lack of direction creates an unmotivating work environment, with little incentive or recognition beyond the occasional Amazon gift card. This is not the working environment they advertise; instead, it relies on young, underpaid, unhappy staff doing their best to cope with a lack of real leadership. There is little opportunity for genuine progression; instead, menial tasks are assigned freely with no guidelines or training. Staff turnover has always been high, and the bonus and salary packages are, frankly, ridiculous. I would not recommend working here.