9y
Thank you for the feedback. We are committed to creating a principled and transparent environment for all of our associates and clients. We believe in fostering trust and accountability among our associates in order to deliver a client-centric experience. We value advanced industry education and the expertise that it builds for our clients – 76% of our associates have insurance-specific education. We’re a company that believes in accuracy, accountability and process, as evidenced by our ISO 9001 quality management certification. We are disappointed to see these comments, but we take them seriously and look to address them directly whenever possible. We would strongly encourage you to share your specific concerns directly with our CEO or VP Operations so that we may adequately address them.