PRO & CONS - Customer Service Schindler Employee Review

2.0
23 Aug 2016
Recommend
CEO approval
Business outlook

Pros

What keeps you here is the employees. There is a lot of sacrifice you have to do to maintain at this job. Customer Service Week is the best and they try hard to get everyone together and amped. It is easy to make decent amount of money here by working overtime.

Cons

Management, Management, Management Can make or break a team. And by far its broken and trying to hold on like a thread but you do see small moments when they try. Favoritism is also a Con. A person can be hired in before you or asked to advance and you can be here longer and still trying to get ahead until finally they let you go or hire you in after 12 months. VERY MICRO-MANAGED!!!!

Explore other reviews about Schindler

5.0
25 Jan 2026
Recommend
CEO approval
Business outlook

Pros

laid back culture, diverse, large global organization

Cons

since the company is so large some of your work could feel "unmeaningful"

2.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

120 Hours of PTO per year is nice, *if* you get hired on completely. Working with people of different ethnicity is nice.

Cons

These people LOVE their temp workers and will keep you that way as long as possible. No bonuses, no PTO/Sick time, no benefits. You can be strung along for up up to 3 years before being hired on. Benefits are lackluster at best. Dental especially is a joke. You will NOT get promoted. Lateral movement at best, and if you like stress you can become a team lead/supervisor. Management feels completely disconnected, focused more on their spreadsheets than boots-on-the-ground input from factory workers. Communication between departments and levels of management is almost nonexistent. Yearly bonuses are unfairly weighted to favor upper management with unrealistic expectations for participation. * Overtime/Weekend work not required but an unwritten expectation that WILL negatively impact your reviews and bonus Abysmal raise rates. So many work stoppages due to terrible supplier relationships Major holidays extended, use PTO to fill time or go unpaid. (No help for temps) Things are such a frantic unorganized mess that you can never tell if you are understaffed or overloaded with work volume. Management engagement with employees feels like required lip service more than genuine interest. HR is virtually useless and will defer work back onto the employees Point system for attendance is weighted to pressure employees to be at work even if its dangerous. Staying anonymous because there will be a talking to in the office otherwise. Feeling completely undervalued/replaceable/disrespected.

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Schindler Response
4mo
Based on your post, it appears you have concerns regarding your experience with Schindler. We take these concerns seriously and would appreciate the chance to speak with you directly. If you wish, please reach out to our Employee Relations Team at sec.employeerelations@Schindler.com. Thank you in advance for your time .
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