The company has strayed from its core values - Customer Success Manager (CSM) SchoolMint Employee Review

Constant changes and major re-organizations. Lots of uncertainty and instability. High turnover, especially within CX. Loss of several experienced team members and not backfilling. You are losing top talent for a reason. Poor work-life balance due to unmanageable workload after layoffs and turnover. Inadequate staffing during peak seasons leads to client frustration and constant escalations. Everything is on fire at all times. Chaotic and stressful environment. Top-down decision making without considering input of front-line workers, causing misaligned decisions.