I cannot in good conscience suggest this - Anonymous employee Sedgwick Employee Review

There is a contradictory expectation to push forward each case to its furthest point, yet at the same time always be actively available on the phone lines for customers. This results in juggling a high number of claims at the same time, pushing back tasks, requests and replies. This obviously causes items to be forgotten, resulting in delays and complaints from customers and clients alike. High turnover - If it was not obvious, this dysfunction has resulted in a high turnover of employees. I saw several leave during training and shortly after due to the unrealistic expectations and hostile work environment. It has appeared as though the very data that the company runs on is disorganised, improperly distributed and vague. Even employees who have been working for several years feel they have to reach out to confirm something as pedestrian as a clients fee policies. Unfortunately I acquired this role during a tumultuous period for myself, so have been forced to stick it out until I was able to properly commit to finding something, well (I really am struggling to describe the accurate nature of this role while still remaining polite and professional, which is a situation quite alien to me). Sufficed to say, I now understand why my former employer significantly reduced Sedgwicks portfolio despite them being the second largest adjusting organisation on earth. For a shortlist High workload Low pay No bonus structure/no recognition for hard work Disorganised management Unrealistic expectations for workflow Almost entirely superfluous training High turnover Ancient systems Insufficient employee numbers for the total workload accepted by the company. On top of all this, middle management still seem to be able to find some avenue to make staff feel like they may not be doing enough. Despite the role being set hours and many people being spotted online and actively working several hours prior to and after their shift.