Please read reviews - stay far away - Customer Services Representative - SDA SelectQuote Employee Review

1.0
17 Apr 2023
Recommend
CEO approval
Business outlook

Pros

The job is fully remote

Cons

Dialer that does not stop all day (600-700 calls) full of mislead senior citizens trying to get them to complete a "medicare review" by transferring them to a licensed agent who is really trying to sell them a brand new plan. The attendance policy is atrocious They have thought of every way to take your monthly bonus away from you. Attendance, availability, failing QA etc.

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SelectQuote Response
3y
Thank you for sharing your honest feedback with us. We are sorry to hear about your poor experience with us. Our sales environment is a highly rigorous and dynamic one, and SelectQuote strives to prepare employees for that reality. However, we understand your concern and are continuously looking to improve our sales environment. We do take your thoughts seriously, so please reach out to any manager or our HR department to further voice any feedback or concern.

Explore other reviews about SelectQuote

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good. I’m happy there. No issues

Cons

Not really much. You get what you put in

3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Annual bonus based on employee and company performance

Cons

Annual salary is way below national average, especially based on years of experience. They've talked about promoting all QA Analysts to QA Engineer for years (due to the fact we're all fulfilling QA Engineer roles but with the Analyst title and pay), but every year they had a new excuse as to why they couldn't promote everyone. The workload far outweighs the pay.

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SelectQuote Response
1d
Thank you for taking the time to share your feedback. We’re glad to hear you recognized our bonus program and appreciate you sharing your perspective on compensation, career growth, and workload. Feedback like yours helps us better understand where we can continue to improve the associate experience. We appreciate your contributions during your time at SelectQuote and wish you all the best in your future endeavors.
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