AVOID - Poor Management and Poor Pay - Customer Support Semrush Employee Review

Poor management, low pay, and a terrible work-life balance define the experience here. Expect constant harassment from both users and coworkers, driven by absurd and counterproductive policies. Middle management is overcrowded with people who are rude, dismissive, and seem more interested in justifying their positions than supporting the team. Getting anything done requires navigating unnecessary bureaucracy, and once delays inevitably occur, the same managers are quick to penalize you for falling behind. The onboarding process is practically useless—disorganized and lacking in real-world relevance—leaving you to figure things out on your own. Worse, you'll end up training new hires yourself, while still trying to manage your own workload. Performance is judged not only individually but as a team, so if one person slips, everyone gets dragged down and punished for it.