Fast Training, then No Remorse - Customer Service Representative Sentry Employee Review

2.0
5 Jun 2023
Recommend
CEO approval
Business outlook

Pros

The company has a lot of great internal resources to help keep you afloat while you work with customers upset at having to call their car insurance company.

Cons

There is no support from management or otherwise to keep morale up. Fast burn out.

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Sentry Response
2y
Thank you for your review. Our Customer Service and Operations team is built on supporting one another and providing the training and resources to help our employees succeed. Every employee should have regular conversations with their manager to review their situation and get support where needed. This includes mapping out career paths to support future growth. We also ensure our associates get the time they need to enjoy a positive work/life balance. We offer a hybrid work model, where associates work from home on Mondays and Fridays, and provide generous paid time off. Elisha Williams – Chief Customer Services Ops Officer

Explore other reviews about Sentry

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

work life balance is great

Cons

pay is below national average

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Sentry Response
13h
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
4.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

hybrid, very good benefits, mostly good work life balance

Cons

on call sucks so bad, more flexible work from home schedule would be nice

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Sentry Response
13h
We appreciate your feedback and review. We’re glad to hear our benefits and hybrid work model are something you enjoy. On-call work is essential to supporting our teams, and we understand the value that our Developers bring to the organization. The hybrid work model is also essential to Sentry’s culture, as it allows for balance and collaboration each week. Javier Sotelo – Senior Director of Talent
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