Workload, workload, workload. - Claims Sentry Employee Review

2.0
14 Nov 2015
Recommend
CEO approval
Business outlook

Pros

Good 401K match. Compensation is pretty good compared to market. Your coworkers are great. In some areas, there is more autonomy than other insurance companies to get the job done.

Cons

Training is pretty much non-existent. Workload is unmanageable. More emphasis is placed on complying with company programs/tools than with getting the right result on a claim. Company is moving towards micromanagement.

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Sentry Response
10y
Thank you for taking the time to provide feedback. We continually strive for competitive compensation and are pleased that you found the pay and benefits appropriate for the market and that your coworkers were great to work with. We’re sorry to hear that you feel sufficient training wasn’t provided and that your workload wasn’t manageable. The implementation of our associate feedback survey and staffing models will help us pinpoint areas to focus on, such as these, to better understand and meet our associates’ needs. Thanks again for providing your comments. Mark Trautschold SVP- Chief Claims Officer

Explore other reviews about Sentry

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

work life balance is great

Cons

pay is below national average

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Sentry Response
7h
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
4.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

hybrid, very good benefits, mostly good work life balance

Cons

on call sucks so bad, more flexible work from home schedule would be nice

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Sentry Response
7h
We appreciate your feedback and review. We’re glad to hear our benefits and hybrid work model are something you enjoy. On-call work is essential to supporting our teams, and we understand the value that our Developers bring to the organization. The hybrid work model is also essential to Sentry’s culture, as it allows for balance and collaboration each week. Javier Sotelo – Senior Director of Talent
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