Terrible - Property Coordinator Sequence Employee Review

Where to begin... The company as a whole is very biased towards the branches, they only care about the money that comes in and they seem content to boast about how much profit they make to people they pay terribly. The workload is unbearable, trying to sort out 40 different issues whilst answering the phones and responding to emails. Oh and also being expected to deal with branch's issues or other people's problems because they are not at their desk. They expect you work at 100mph all day every day. Our job is to manage properties on behalf of the landlord, however day in day out we deal with properties that don't even take up a management service because we hold their deposit for the company to gain interest off it. Still means a lot of hassle trying to release deposits for properties we should have no involvement with. The company states we are all about the customer, however when each co-ordinator is managing 150ish different properties (not including the non managed ones we still have to spend time on) it is very difficult to resolve all issues that come up and keep a high standard of customer service. The staff retention at the office I work at is HORRENDOUS. At least 30 people have been and gone since I have worked here and I've been here just over a year. The company also promises good progression, don't be fooled however as they swiftly got rid of acting senior and made everyone who wanted to be promoted take 4 separate exams and then commit to a whole year of service after the last exam had been completed, should you leave in the year, you owe them around £300 per exam. Oh and taking the tests doesn't even guarantee a promotion. As stated above, all the company cares about is money and the people who make them money. All incentives go to them, regardless of how terrible they do their jobs or how bad the property is that they have let, as long as they have tenants in there then they get a massive reward. And what do we get, oh we get to deal with all the nonsense left due to the slap dash attempt of them moving people into properties. The company charges landlords fees to let a property, as any agent would. However, these fees include things such as TDS admin, which means we can register the deposit with them, all part of the parcel you may think, however, should any issues arise with the negotiation of the deposit, the company then expects us to ask the landlord for a further £30 to actually use the TDS service. What's the point in the admin fee at the start? All another attempt of making more money and technically screwing over their customers. We are expected to deal with incompetence on a daily basis from other members of the company, no questions asked. The way the company treats our LSC and I'm sure other LSC's is terribly, they do not care what we do as we do not make money. However I would advise the company to rethink this as without us, you have no management service, no consistent monthly fee right into the companies pocket. Oh and to try and solve staff retention, they don't even speak to us and ask why they think people are leaving, they just have a 'behind close doors' meetings. Doesn't solve anything. And when the office is so short staffed, they decide to take on MORE properties with no one to manage them so yep, you guessed it, we have to deal with it too. Time off is also not enjoyed as much as the amount of work you have to come back too is too much to get on top of, this then doesn't include all the new work you will be expected to sort out as you have now returned to the office. The only reward we get is colleague of the month, which is 3 months behind at the minute. All of this for £14,000 a year. If you are willing to work for this company then go to branch, then you will be treated like royalty no matter how bad of a job you do. If you want job satisfaction then don't work here.