Pros
Serco does incredible work for governments around the world - its a great place to serve our country without wearing a uniform (20% of our employees are Veterans!) For a large company, we are very nimble and entrepreneurial - we can make rapid decisions and adjustments to market changes and opportunities. There is minimal bureaucracy and extensive diversity throughout the organization.
Cons
Serco tends to pay about 60 - 80% of salaries offered by our leading competitors and our benefits package is fairly expensive, though Cigna provides fairly broad coverage nationally. It is hard for high performing staff-level employees to get recognized and promoted. Age and experience seem to be valued by senior leadership over aptitude and innovation, and the top of the organization is quite old and almost entirely male.