Higher pay and remote work overshadowed by poor management - Anonymous employee Service Coordination Employee Review

It is a great place to work, supervisors are very hands-on and available for guidance, the trainings are so well done and so helpful (they prepared me so well for the job!), even though it is a remote/mobile job the company is very good about encouraging in-person opportunities for co-working teams. I met and worked with my coworkers and boss on multiple occasions and it was great! CEO John Dumas makes a huge effort to be present in the company and talks at all company-wide meetings, which is not necessarily common for a CEO. There is a lot of support offered especially since the job can be somewhat challenging, but your supervisors really do want to see you succeed and you can tell that the company is structured in a way that supports your success.

Billing requirements are strict and very closely monitored/managed but this is obviously common for a company that works with insurance

The company has provided many resources and tools to make things easier.

The expectations can be unrealistic for what they expect people to do and can lead to burnout.