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      Service Coordination

      Engaged employer

      Service Coordination reviews

      More Cons than Pros. - Coordinator of Community Services Service Coordination Employee Review

      3.0
      15 Mar 2023
      Coordinator of community services
      Recommend
      CEO approval
      Business outlook

      Pros

      Training staff and material is fabulous with cohort support. (But, many things cannot be learned until actually experienced.) CEO seems genuine and caring. You receive computer equipment at no cost. IT staff is super helpful.

      Cons

      Too much documentation required. Documentation requirements change more than once a year. Individuals in the program do not like to sit in front of someone typing in front a computer, and CCS’ are required to. Very impersonal. Impossible to get bonuses. Travel is not considered ‘billable time’. Supervision is not considered ‘billable time.’ Virtual visits are not required, but many individuals prefer it. Company supervisors in Western Region encourage showing up to individuals house without permission when other communication methods are not successful. HR is more supportive of supervisory staff vs lower level staff. Micromanagement.

      avatar
      Service Coordination Response
      3y
      We appreciate you taking a moment to share your experience with us. As you may remember, one of our guiding principles is People First. In everything we do, we prioritize people. Our ability to expand our services and support the community means we operate based on state guidelines, including time, plans, and engagement. We understand there is a delicate balance between process and support, and we work very diligently to create that evenness. We cannot emphasize enough how important your feedback is to the organization. Thank you again, and we wish you the best in all your future endeavors.

      Explore other reviews about Service Coordination

      5.0
      23 Jun 2026
      Service cooordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      There is great company atmosphere here

      Cons

      Too much focus on paperwork

      2.0
      3 Apr 2026
      Supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Case managers and supervisors are supportive of the people they serve. They are knowledgeable and advocate very well.

      Cons

      Higher up leadership have lost their empathy and gaslight staff to thinking they’re wrong by voicing their opinions . Most have never worked with this population. I was so anxious that I was going to be late for a meeting or get written up for the littlest thing. Speaking of getting written up, CCSs are getting discipline if they don’t document that exact same day. So if a CCS is trying to be person centered and has a 7 pm meeting, if they don’t put in the note that night they get written up. Even if they do it the next morning. SCI bit off more than they can chew, they hired too many 6-figure salaries, and have become very top heavy. If only they understood the reason they were popular was not advertising it was the success of their case managers. And If the data people were helpful, why do supervisors still have to update like 7 spreadsheets a month?

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