A company burned down. Now a CRO elsewhere. - Anonymous employee Service Express Employee Review

2.0
23 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Difficult to say what the pros are now with the acquisition but the company was best left alone without combining the UK and American business. Better decisions were made and the companies were more successful.

Cons

Sales leadership in the Americas. While bad decisions were made before 2024, this was the point where the company entered freefall. New sales leadership burned the company down to a crisp. Misconduct to the opposite gender and bully culture driving over 100 people out and implementing the wrong, old fashioned tactics. There are several records of this misconduct and feedback which transparently the executives chose to ignore and are now paying the price at the cost of the company and employees. Sales leadership left in January 2026 as the building was burned. This acquisition wouldnt have happened with better folk.

Explore other reviews about Service Express

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

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