Too Good to Be True - Senior Account Executive Service Express Employee Review

2.0
4 Dec 2012
Recommend
CEO approval
Business outlook

Pros

-Good work/life balance -Descent base salary -Good financial/company standing.

Cons

-You are expected to go on 25 first meetings a month. Even if a company does not fit in the criteria needed to do business with you still need to go on face to face meeting for them to personally tell you that. -Instead of training and coaching to success you are told to just make more phone calls. If 100 phone calls isn't enough then you should be making 125 a day. Then 150 a day. If you have 30 companies in your territory that could be a good fit then call them 4 times a day. If that does not work then call them 6 times a day. -The company focuses on hardware maintenance. Everything slse is a hit or miss depending on what they feel they can accomplish. You don't know the other possibilities until long after you needed them. Communication of capabilities is not at the forefront. -The culture of the company is only upheld at the headquarters. Management does not practice it outside of the CEO's range. They only want people who will drink the coolaide and be just like them. -You are only paid on new business. You have to put the effort in for the renewals, but get nothing for it. -The sales techniques and presentations are the same ones used 15 years ago. They do not work anymore, but they will tell you time after time that they do and you are expected to learn and repeat it.

Explore other reviews about Service Express

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

2
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