Great Mentoring and Coaching - Sales Development Representative (SDR) Service Express Employee Review

5.0
30 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Its awesome to come to work and collaborate with other high caliber individuals ! They have the best prospecting tools on market and are constantly looking at what new technologies could be beneficial. They invest heavily in professional development. I was able to expense a book each quarter sometimes more often in order to develop my skill sets on the job. Leadership is PHENOMINAL. They built a lot of trust with me and didn't micro manage. They have all done the role themselves and know the ins and outs of it, but allow you to do what works best for you to get your results and let you take ownership of your work. Metrics are tracked so it makes it really easy to identify what areas to work on and what actions are producing positive results. During our coaching conversations they helped me to improve in areas I needed help with. If I ever needed anything to drive my work strategy and be more successful they bent over backwards more times then a Cirque show to make sure I got it. During months that are more challenging the conversations with leadership are never negative or disparaging they talk about the story behind the numbers with you and are always constructive/productive and focused on what can go better next month. Its the least cut throat sales environment I've ever been apart of. The culture and comradery that they foster in the team as a whole makes it alot of fun to be apart of. There are alot of happy hours and bi annual team outings. If we hit weekly team goals together you get a half day on Friday. Its a rush when the team gets momentum and achieves it week after week. Everyone has separate territories and teammates are really willing to help each other/share knowledge/different prospecting techniques which helps everyone grow really quickly. The managers don't have egos and are cool with helping each others direct reports as well. They only care about the individual and the teams success. As long as YOU APPLY YOURSELF on this team, you will succeed PERIOD. I was promoted off the team in 2021. I still work closely with the SDR team and hold them in high regard !

Cons

The only Con I can think of is, you might get paid slightly more at a bigger company, but the work life balance is really good so the extra time I would end up working for not much more pay isn't worth it to me I'd rather like and trust the people I work with and actually be able to clock out and enjoy my personal life.

Explore other reviews about Service Express

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

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