A great place to work - Sales Development Representative (SDR) Service Express Employee Review

5.0
1 Mar 2023
Recommend
CEO approval
Business outlook

Pros

The management team is so caring for you as an individual. One of the things that I really have enjoyed about the team is the diversity of the leaders. They have a great balance of pushing us to be better, while caring for our personal professional and financial goals. New Senior SDR is a game changer as well. Allows us to get a promotion internally. Fun culture with competitions.

Cons

As somebody who isn't looking to go into sales and looking in, I would say it feels like the SMB team doesn't look at the entire person when looking to make a promotion. We have people on our team who have done a good job in this role but have been turned down 3-4 times to people who haven't had as high of metrics. It can feel to them that there is no hope in earning a next position. I would suggest that the SMB leaders do a better job of seeking out advice from SDR leaders on who is ready. The internal interview process at times feels like a joke. At times RSM's have reached out to SMB leadership to share who they think is deserving and this can feel like they are getting special treatment.

Explore other reviews about Service Express

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

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