Modern Values - Customer Success Specialist II Service Express Employee Review

4.0
17 Jul 2023
Recommend
CEO approval
Business outlook

Pros

flexibility, fair management, work/life balance, pay, good communication, challenging work, excellent time off schedule

Cons

workload can be stressful at times, systems can be overwhelmed, health benefits are pricey

Explore other reviews about Service Express

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

2
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