A former great company that has lost its direction - Anonymous employee Service Express Employee Review

2.0
5 Apr 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Front line employees are some of the best people you will ever work with

Cons

Senior and Executive Leadership are lost and do not fully understand what their front line deals with day in and day out. They are puppets to the private equity company that owns them. Everything is done to line their pockets. Making money and growing this company to make it as profitable as possible is all that is cared about. When someone speaks up with concerns about the company culture or the direction the company is heading they are labeled as “disgruntled employees” and are shown the door quickly afterwards. Middle management is worked to death and their work life balance is non-existent.

Explore other reviews about Service Express

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

2
See reviews by: Helpful|Rating|Date|All