Pros
Let me first say that please don’t be fooled by ServiceTec saying they are an IT company for the airport industry. The company as a whole is not they are merely an overseas company that took care of particular airport equipment/airlines throughout several airports across the world. For example they might be located in lets say Los Angeles but they are merely a small little hub located there to wipe down kiosks and change out paper when these said kiosks are done. That was what they did at MPLS before they even started their IT adventure. The main company overseas doesn’t have a clue on how to run an IT service and are always 2-3 months too late. Now at MSP they are starting up IT services working with the MAC to take care of IT opportunities. Everything was barebones with the MAC not sharing any knowledge what so ever with ServiceTec. Which is weird seeing as some of their people started at ServiceTec. A lot of back and forth between you and the MAC and the wonderful people you are servicing (who eventually don’t turn out wonderful after all the back n forth). A lot of the software/equipment at the airport is proprietary so a simple google isn’t going to work. Ex: Why is this printer on this Suncountry computer using this particular airport OS not printing? Oh yeah gotta get it fixed so that the 100s of angry people waiting in line can get their boarding passes… sure let me do a quick google or look in our knowledge base with about 10 documents… Okay nothing? Let me call my manager… Okay he doesn’t know and says to contact the MAC person who works with this particular vendor. Calls the MAC employee (who most likely is angry whenever you call them). They remote in and fix it. Doesn’t share what he did or the worknotes on the ticket are bland… “Remoted in and fixed the issue”. Pros? Honestly is there really any pros working here other than working for a company that’s from Europe so you get free healthcare/dental? Yeah try and see if you last long enough here to even put them to good use. Though I did enjoy touching all the different equipment and software. Just wished we weren’t peons of “Go here and turn it off and on and if it doesn’t work contact the MAC person who works with it.” Being able to see the backbone of such a large facility like MSP was also incredible.
Cons
Being a contractor working with full time MAC employees was one of the worst experiences in my life. Like I know we are the guys the higher ups brought in to be cheaper but can you at least treat me like a human being? Sat in the same office with these guys for a good year and probably never bothered to talk to me or anyone else. The average team with ServiceTec at MSP was like 15. During my quick time there I literally saw like 10 people quit or be fired. A lot of the guys before me were trained for certain equipment like MSP police squad cars. Because these guys were trained they had big egos like “If a ticket with squad cars come in don’t touch them and assign it to us only cause we are trained and know what to do” After the tickets start piling up they have no issues with writing a quick summary of what to do and have you help them out. Can’t fix it? Contact the MAC guy who is gonna be angry cause he already trained 2 techs on it. Oh wait their either gone or are too busy? This example repeats itself 100 times with 100 different departments with 100 different MAC employees and 100 headaches. Management was the worst. Always offering broken promises that never happen. There is a fine line between a general and a people’s manager. You can’t be both and have to be in the middle. Our manager was a general and had no people skills what so ever. Things happened around the place that he would just sweep under the rug. People were literally using tickets to get back each other and purposely not helping each other out and the management could not see it or do anything about it until it was too late. This place was the Avengers of dysfunctional IT workers. If I was to describe some of the characters I saw working here you would not believe me. Hours were horrid when I started here. 8 hours rotational shifts every 2 weeks including 1 day on the weekends. Talk about no life at all. Though they did change the schedule to be static the morale was done by then. We were always short because of everyone leaving or being fired. Instead of fixing it by putting more money into people they decided to add a Director who just went to meetings. Guy probably only said my name 1 time the whole time he was there. He was supposed to come in and fix the issues and figure out what was going on. Na… this dude just went to meetings and never talked to anyone. Heard even he got canned after. This place really sucked the IT passion out of me. I needed like half a year off to even decide if IT was the thing for me. I honestly hated computers and technology. But after a while I just realized I hated this place. I still have nightmares sometimes of still dealing with people at this place. Just really wanted to write this review so that others (especially new IT workers) who think about applying here can get away and not get stuck into this horrid work environment. It has everything you can imagine about the worst IT place to work for. Do yourself a favor and find another location please.