Pros
"Achieve the extraordinary" is the company's second core value ("Change lives" and "Be a world class team" are the others), and ServiceTitan delivers on that promise as a place to work. Here are my top 5 reasons why >>> #1 Brilliant colleagues >> which seems intimidating at first, until you notice how nice, welcoming, caring, and collaborative they are. This is the biggest surprise. #2 Inspiring work >> I've been in tech my whole career, at great companies with great products. No product makes this big a difference in the day to day lives of its customers. Customers were sharing countless tearjerker success stories at our user conference last week. #3 Founders, leaders, and co-workers really care >> They invest time in helping me and others develop, and they invest time in actually getting to know us and care for us personally. #4 Celebrating success >> We just got back from our MVT (Most Valuable Titans) trip recognizing the company's top performers. It was the most memorable trip I've had in my life. #5 Diversity and Meritocracy >> ServiceTitan is the most diverse workplace I've been part of. Race, ethnicity, religion, gender, sexuality, age >> the only thing that matters is ability, work ethic, and values. With so many stars in the company working really hard for each other, I really appreciate that the company holds everyone to a high standard and quickly coaches or manages out under-performers. I've seen it not go addressed at other companies and turn into poison and have top performers leave. (The downside is that those under-performers unfairly disparage the company here, when they are the ones who let down their co-workers. Many of us can tell which people who got fired wrote 8 of the unfavorable reviews here.)
Cons
Work/life balance is hard to achieve, partly because of high expectations, partly because the work is so rewarding and the co-workers are awesome