Okay place to start career - Sales Development Representative (SDR) ServiceTitan Employee Review

1.0
2 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Pay-60k base Good training I had great managers, can’t vouch for the rest of them.

Cons

Once the sales org didn’t hit quota everything started going downhill. The leads are horrible, mostly recycled from past sdrs. Lots of micromanaging and meaningless tasks to do. If you don’t complete them you will be put on a pip regardless if you hit quota that month. Also the AEs will try to disqualify any opportunity that is not an easy win and leadership does nothing about this. I had a few instances where an AE was rude to the owner and made them leave the demo early so they could disqualify the opp. Icp is also way too specific leading to more opportunities that are disqualified. All of this makes it hard to hit quota which is why every sdr I started with (there were over 20 of us) is gone within a year. Overall it’s a decent place to start a sales career but don’t plan on staying long. Get some experience for your resume and move on to a better company.

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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