Pros
Prior to the new CEO coming on board, Servus was an amazing organization to work for. The focus was on employees. Employees who are engaged and appreciated = Happy Members. That is not the case anymore.
Cons
The employees of Servus have been told from the new CEO that Servus employees had it too good before under the previous Leadership. Even though Servus made record profits during a pandemic under previous leadership, employees felt valued and engagement scores were 83%, the new CEO feels as though his vision of a high performing culture , with faster growth who is easy to do business with is a better business model. Employees no longer feel valued, heard or appreciated. They are required to work more with less, and efficiency and service level has gone drastically down hill.
