Great place to work!! - Senior Claims Training Manager Shelter Insurance Employee Review

5.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The people at Shelter are world-class! I have had the opportunity to work with a lot of different people across different departments and they are all fantastic! We have a great culture here, and I love the direction our company is headed. The benefits have always been extremely competitive, and our company has taken great strides to make employee salaries competitive with the market.

Cons

If I had to point to one con, it would have to be that in the past our company has seemed to lag technology wise. However, company leadership has made this a priority and made significant investments toward improvement. Now I am very excited about the direction our company is headed from a tech standpoint.

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Shelter Insurance Response
5mo
Thank you for taking the time to share your experience and for your more than 10 years of service with Shelter! We truly appreciate your kind words about our people, culture, and the direction of the company. We agree that listening to employees and remaining fiscally responsible are key to our long-term success. Thank you for being an important part of Shelter’s journey.

Explore other reviews about Shelter Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very easy internship at a good company

Cons

Low pay, not very structured

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Shelter Insurance Response
1w
Thank you for sharing your experience with us. We’re glad to hear you enjoyed your time at Shelter and found the internship to be a positive introduction to the company. We also appreciate your candid feedback regarding pay and structure—this insight is valuable as we continue to evaluate and enhance our internship program to better support and develop our interns.
2.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing team members, some of the kindest, smartest and most resourceful people I've ever met. There are people at this company that have worked here for decades, the amount of company/business knowledge you can pull from this is absolutely beautiful/inspiring.

Cons

I’ve always disliked when companies describe themselves as “like a family,” but for a long time that actually felt accurate here until about a year ago. Since then, the culture has noticeably deteriorated. The environment has become increasingly corporate, cold, and transactional. Employees, including long-tenured staff, are treated as interchangeable resources rather than experienced contributors. There is an unspoken expectation of consistently working beyond 40 hours, with weekend availability treated as normal rather than exceptional. The return-to-office mandate was handled in a rigid and dismissive way. Employees who were barely outside commuting thresholds were given no flexibility or meaningful consideration. At the same time, there appeared to be a growing cultural preference against remote workers, despite clear evidence that remote employees were still delivering strong results. In contrast, relocating to the office was quietly rewarded with promotions, raising legitimate concerns about fairness and consistency in advancement. Work is frequently assigned without regard for existing workload or operational reality. Teams are overloaded with competing priorities, leading to confusion, duplicated effort, and avoidable system instability. New tools and processes are often introduced before older ones are fully stabilized, resulting in constant disruption rather than improvement. Overall, the company has shifted from a collaborative and people-focused culture to one that feels reactive, poorly coordinated, and increasingly indifferent to employee experience.

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Shelter Insurance Response
2mo
Thank you for sharing such a thoughtful and candid reflection on your five years with us. We’re glad you found a strong community here, but it’s disheartening to hear that our culture has recently felt cold and transactional. Your feedback on workload, the return-to-office transition, and the need for better work-life balance is invaluable. We are committed to ensuring our long-tenured experts feel valued as people, not just resources. If you have any concerns, or would like to discuss further, please don't hesitate to contact our People Resources Team.
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