Awful. Good People but Toxic - Customer Service Representative Show Me Cables Employee Review

The entire company operates within a system of massive differentiation. They are profitable because they don't pay for labor. They have part-time employees running entire departments for peanuts and no benefit. If you're a woman who wants more out of your career than to be overworked and underpaid in a customer service role, this isn't your job, nor will customer service be your job... get ready to do everyone else's job also. They also used to have one singular black male employee who they laid off within weeks of his first child's birth based on an arbitrary requirement to slash one employee from each department rather than based on merit. This man self-identified as their 'token' since every single time there was an office social event or picture taken, regardless of his involvement in the activity for which the picture was being taken, he was forced to stand and smile for the picture, presumably to try to appear optically like the diverse company they are not. A brief review of the company's social media will illustrate this point. The organization has strong, outdated, and sexist opinions regarding the capabilities of females in the workforce, even though I witnessed the females literally keeping the entire business afloat behind the sales team curtain. One female employee inquired about her future in sales and was essentially told she would only be successful insofar as she would be a shiny object to attract men to the business. Another female was physically sexually assaulted on the job, and despite several complaints, the offender was still employed the last time I knew. Two of the women would use the buddy system for everything, including the bathroom, for safety inside the office. One of the corporate HR managers came on-site to handle the sexual assault and decided to ask several women (half his age) out on dates AND hug every female employee in the two days he was present. The HR rep was fired immediately, though likely because HR's job is to protect the company from lawsuits, not to protect the employees from danger. I was told one of the female employees hammered the HR rep's coffin shut because he tried to lie to her about the law, and she was studying for the LSAT when she identified and called out the problem on the spot leading to a corporate scramble and a still employed sex offender. The pre-law employee was also part-time and told me she did not want to take the complaint any further, and upon returning to work, I witnessed her sit in an office forced to repeatedly answer calls regarding the exact scenario she asked to not involve herself in. Somehow a cable company that sells connectivity products LOST money during a global pandemic while every company was shifting to remote work... that should be all the info you need, but there is so much wrong that I could self-publish a book based on the dysfunction of this organization and likely recoup the cost of paying my salary out of my savings account while naively trusting management to keep promises of career growth during the time I worked at there. Management lacks accountability and the ability to be candid and kind and tends toward dishonesty rather than truthfulness, claiming to "hate conflict" but ignoring that dishonesty creates more conflict. Toxic personalities are rewarded, while those with the highest numbers are forced to endure workplace bullying by those who don't work. The high-sales-number individuals also took it upon themselves to train the new hires about the basic information related to the products, as management believed access to information provided to anyone outside the sales department would cause upset over missed sales and, therefore, commission. Don't worry, though; often, the customers are kind enough to help you learn what is wrong, what function the item serves, and what they need to fix it after you finally explain that you're flying blind but trying your best. Despite what the commercial on YouTube featuring the (possibly former) President and the partial owner says, they, at least while I worked there, absolutely did NOT ship 97% of the orders same-day, and anyone with a basic knowledge of the English language can identify that his claim that their products are used in "mission-critical applications" is just a tactful way to say their products are "used to complete tasks." If you've read this and have chosen to move forward with joining the organization, all of the fallen soldiers from Show Me Cables years past will keep you in our prayers. Good Luck!