I like it here - Customer Service SilverRock Employee Review

4.0
4 Jul 2022
Recommend
CEO approval
Business outlook

Pros

The managers are pretty cool

Cons

Managers seem extremely overworked i think they should have smaller teams and more managers the level 2 position is harder to attain than it should be. I was told I would be making 21 dollars at the level 2 position but they only pay me 20 when I asked about the discrepancy they said that I shouldn't have expected to get more than a 1.50$ raise... even if that's what the customer service supervisor told me directly.

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SilverRock Response
3y
Thank you for sharing your experience as a Customer Service Representative. We're glad to hear you are enjoying your time with us and that you are getting along with your managers! We find it is extremely important to have a good relationship with your leaders. We're sorry to hear you're thinking managers are overworked. We pride ourselves on having a healthy work-life balance culture and want to ensure that every person is working with their leader to establish an appropriate work load. Additionally, if you are experiencing a pay discrepancy, we encourage you to reach out to your leader and/or Talent Support in order to get that properly investigated and sorted out.

Explore other reviews about SilverRock

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is great

Cons

None to advise at this time.

4.0
21 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work life balance is good.

Cons

Takes a while to get promoted

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SilverRock Response
1mo
Thank you for sharing your experience as a current team member. We’re glad to hear you’ve found a strong work-life balance at SilverRock, as supporting our team members’ well-being is something we truly value across the Family of Brands. We appreciate your feedback around the promotion timeline. Career growth and advancement processes are continually reviewed on an annual basis as part of our ongoing investment in development, training, and leadership support. Thank you for being part of the Family of Brands, and we wish you continued success.
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