Not great - Customer Service Representative SilverRock Employee Review

1.0
24 Sept 2023
Recommend
CEO approval
Business outlook

Pros

They offer Remote work for customer service reps

Cons

Favoritism in who is promoted. They only care about numbers not hard working employees or loyalty Will fire you without previous warnings

avatar
SilverRock Response
2y
Thank you for sharing your experience as a Customer Service Representative! It's wonderful to hear that you enjoyed the flexibility of working from home; it can be a significant advantage for many individuals. Across the organization, we work hard to create and foster a fair and safe culture to work and grow within, and do not play into favoritism. Growth and internal promotion is part of our culture, which is why we are happy to provide tools, resources, and benefits to help our employees accomplish their professional goals. We appreciate your review, and wish you the best in your future endeavors.

Explore other reviews about SilverRock

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is great

Cons

None to advise at this time.

4.0
21 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work life balance is good.

Cons

Takes a while to get promoted

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SilverRock Response
1mo
Thank you for sharing your experience as a current team member. We’re glad to hear you’ve found a strong work-life balance at SilverRock, as supporting our team members’ well-being is something we truly value across the Family of Brands. We appreciate your feedback around the promotion timeline. Career growth and advancement processes are continually reviewed on an annual basis as part of our ongoing investment in development, training, and leadership support. Thank you for being part of the Family of Brands, and we wish you continued success.
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